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If you have a “Leave us a Review” page on your website, and you send all your customers to that page before they leave a review on your Google My Business page, your reviews may not be spontaneous enough. Google likes reviews that appear naturally “in the wild.” It’s likely that Google records the referring URL and sees that click here all of your reviews are coming from a central hub.

A better strategy is to send your clients an email with your Google review link. If your Google My Business page receives a rapid influx of a large number of reviews in a short time span, the spam detectors may be triggered. If you’ve read our blog post about getting more Google reviews, make sure to only ask a fraction of your customers at a time for a review.

Regulatory Flood Map Products

The reviewer cannot leave a review on behalf of another person. This is a problem I see frequently – and was the problem for the client I mentioned at the beginning of this post. Some business owners are TOO good at coaching their customers on leaving a review for their business – This is what happened with my client.

If you have a back-log of 500 customers to reach out to, and your Google My Business page gets hammered with 50 new reviews overnight, you’ll sound some alarms. Similar to the previous point, if many reviews are coming from the same IP address outside of your business, the spam filers might be triggered. If this is happening, the reviews are most likely spam or fake.

When companies hire me to look into their reviews disappearing, it almost always comes down to one of the points mentioned above – at least partially. If you really can’t let it go – or it’s really bad – we can audit your business profiles to discover why your reviews are disappearing.

You shouldn’t worry too much if few of your Google My Business reviews disappear. Focus on running your business and providing great service and products, then ask happy customers to leave a review of your business. It’s good practice to backup and monitor your reviews, then perform an audit when reviews go missing, but don’t lose any sleep over it. Just go out there and get another great review to replace the one that disappeared. Make it part of your regular business process and start backing up your reviews, so you can analyze the reviews and to discover the reason a review is removed in the future.

When you get that notification email of a new Google My Business review, copy the review and the details. When you notice a drop in your number of reviews, take a look through your reviews to figure out which one was deleted. Unfortunately, once Google has removed a review from your Google My Business page, it is gone for good. Instead of worrying about getting missing reviews back, focus on getting new 5 star reviews!

• Some of the new features are on par with what Google Maps offers, while others still lag behind.
• There’s a new feature called “Look Around” that lets you — you guessed it!
• Apple says Flyover is now available in 350 cities around the world.
• Now that the new operating system is finally here, the tech giant is beginning to gradually roll out those changes in the US.

Google aims to provide “recommendations that are helpful and trustworthy.” Google’s spam algorithm helps to ensure they can provide the best information possible. Unfortunately, sometimes real and honest reviews get swept up and disappear – and other times, it seems like it’s nearly impossible to get Google to remove a fake or spam review. A reviewer is only allowed to review their own experience with your business. Reviews are not allowed to retell the experience of a friend, family member, or a story they read elsewhere.

Ask for a Google review, but don’t over-coach your customers how to leave a review and never offer a pre-made review or a pre-made template for them to copy. Fake profiles commonly do not contain a name, photo, or other information. When a business gets tons of reviews from empty accounts, this is a trigger that the reviews were created by bots and are fake or paid.